scdl-Business communications-BC-Reference

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• • Which factor mostly affects business decisions=Information
• • ________ is doing yesterday's work today=Procrastination
• • Relationships have to be mutually beneficial and healthy to both the parties.=True
• • Contingency planning is= Setting aside a time to think and come up with a potential problem
• • The vision should be based on= Talents and dreams , Hopes and passion
• • The complimentary close of a letter must agree in tone with salutation.=True
• • Discussion is defined as=The interchange of ideas with a goal of finding the best solution to the problem , This is positive and healthy
• • Match The Following Question
• Achievements=Accomplishments
• Poor eyes=Limited eyesight
• Poor vision=Llimited deeds
• Seer=Spiritualist
• • Progress reports are formal in nature.=True
• • The activities included in written communication are=Business Letters , Reports , Notices
• • Written communication is a =Non-direct communication
• • Body of a letter is divided into ________ parts.=3
• • Various kinds of disease caused from stress=Heartbeat increase , Slow digestion
• • What are technical reports?=It differs from others in its subject matter , It is like the memorandum report , It is a highly specialised form of report
• • Qualities of a good listener=Welcomes disagreement , Looks for areas of agreement
• • Objectives of the letter can be known in one glance by reading the=Subject
• • Head address is the=Name , address and tel no of the sender of the letter
• • Time management is=Using time judiciously , Using time carefully and prioritising it
• • This consists of the name and address of the person to whom the letter is being sent.
• #NAME?
• • What should go together ?= Gesture and speech
• • The shortcomings of oral communication has paved the way for use of written communication.=true
• • The advantages of written communication are=Accuracy , Can be recorded , Brevity
• • The greater the gesture the louder the ________=speech
• • Business letters can be useful in different ways like=Legal evidence , Permanent information , Recovering dues
• • ________ is the most remembered element in forming an impression of someone.
• #NAME?
• • The handshake that conveys confidence is=Firm and dry
• Pounding the fist on table=Anger
• Kind of non verbal communication=Eye contact
• Clothing , hair, jewellery, cosmetics=Appearance
• • Mechanical barriers are due to=Disturbances in devices used for communication
• • What is post script?= It comes from latin word post scriptum , It means whatever has been written afterwards
• • One year of our life is lost searching things=True
• • It can be created by using templates or macros=Memorandum
• • A good company differs from another in terms of ________ quality.=service
• • One should look at the present with the eye towards=Future
• • A presentation for consideration of something is called=Proposal
• • A ________ communication establishes and builds lasting relationships between people
• #NAME?
• • Business Communication is always goal oriented=true
• • The middle part of presentation contains=Main body is broken into points
• • Written communication can be kept as ________ record.=legal
• • Printing house journals maintain public relations within the organisation.=true
• • A ________ is the core of business communication as it is an action oriented affair.
• Feedback
• • This makes communication difficult=One party talks and the other listens , One party gets angry , One party keeps focus on themselves
• • A slide should only carry ________ information=important
• • Communication is the task of imparting=information
• • Ectomorph means=Thin , Youthful , Tall
• • To avoid stress stay away from things that are negative=true
• • When stress becomes strain=it is continuos
• • Charts,Film slides,transparencies are types of audio aids=true
• • The maximum content on the slide should be limited to=25 words
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• Business communication -2
• 1. What is B2C? Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices
• 2. In the body of the message________ paragraph attracts the attention of the reader.= Opening
• 3. Objectives of Communication are=Information , Motivation , Education
• 4. It is the most important part of any letter=body
• 5. The most effective way of communication=Written
• 6. Snap reaction is a type of physical barrier=false
• 7. Treat everyone as important and=Do not underestimate them , Understand them
• 8. It can be used as legal record which may be used in the court of law=written communication
• 9. House journals are a type of oral communication.=false
• 10. Poor eyes limit your deeds.=false
• 11. Inward address=Receivers address
• Head Address=Senders Address
• Written Communication=Non- Direct communication
• Business letter=legal evidence
• Outward Number=Further reference
• 12. Memorandums cannot be structured in email system.=false
• 13. Visual aids are used to emphasize the most vital points of the presentation=true
• 14. ________ is an example of psychological noise=egotism
• 15. Management can function smoothly without Communication=false
• 16. By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future=true
• 17. The various occasions of presentations are= Training session , Conference , Presenation of new business plans
• 18. ________ means that the future must be seen and communicated to the team
• #NAME?
• 19. What should be the place of inside address in the layout of the letter?=below the outward number
• 20. The beginning of a presentation has=outline of the presentation
• 21. Resting your forearm on the table gives the impression of being= Distressed , Uninterested , Indifferent
• 22. Barrier for written communication can be=Language
• 23. A transparency should have________lines=25-30
• 24. Motivation=and communication are two sides of the same coin
• Physical noise=The external sounds that distract the comunicator
• Noise=One of the greatest sources of communication failure
• Relational Message=It indicates how sender and receiver feel about each other
•  
• 25. It is very useful in collecting dues from customers=business letters
• 26. This number can be used in further correspondence for ready reference.=outward
• 27. Normally ________ address is written under the outward number.=inside
• 28. Whatever we feel deep within ourselves is immediately reflected in the ________=face
• 29. A high score in Commitment to Continuous Self-Development indicates=u r open to learning
• 30. Examples of environmental stress is ________=Humidity
• 31. Manager communicates the vision of the company to his team mates=true
• 32. The ________ number is essential to make entry in the register.=outward
• 33. What is B2B?Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain
• 34. Due to effective ________ the manager comes to know the hidden ability of his subordinates=Communication
• 35. Telesales is generating and qualifying new leads for closure by another sales channel.=False
• 36. It makes communication easier=Being Friendly
• 37. Getting rid of non-essential task is one of the keys to=Effective time management
• 38. The areas which help you to develop a mindset are=Crystallize thinking , Develop sincere desire , Confidence
• 39. An affective tool of motivation is=Communcation
• 40. Written communication is a=Non-Direct communication
• 41. If a person taps his feet/foot it would mean=Impatience
• 42. Memorandums are usually initiated by=Writer
• 43. ________ are the greatest time waster for executives=Interruptions
• 44. One is not able to time due to=Lack of discipline , Negative attitude
• 45. What is an attitude of Allness ?= Sophisticated role , Snap reactions , Fear
• 46. Message in a communication should be=Brief
• 47. Prescience means=Knowledge abt the future
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• Business Communication-3
•  
• 1. Vision should be based on talents, dreams, hopes and passion.=true
• 2. Stress at times works :-=As motivator , As positive force
• 3. As a leader following is your responsibility to keep the discussion in :-
• Order , Control
• 4. In a Negotiation both the parties have pre-determined goals.=true
• 5. No one can achieve his dreams with ________ energy and ideas.=Average
• 6. The missing step in Software lifecycle is Analysis, ________, Coding and Implementation.=Design
• 7. What is teleconferencing ?=It allows a group of people to talk simultaneously using telephone or email group communications software
• 8. In a letter________ consists of name and address of the person or organization to whom the letter is being sent to.=Inside address
• 9. Who controls the agenda?=Leader
• 10. This is a letter written inside the organization?=Memorandum
• 11. Time management is :-= Using time judiciously , Using time carefully and prioritizing it
• 12. Unsuccessful=They confuse activity to output
• Practical person=He knows how to get what he wants
• Philosopher=He knows what people ought to want
• Goals=It promotes enthusiasm in the organization
• It takes about one to five years to accomplish
• 13. These are permanent records for business=Business Letters
• 14. Advertising material is :-=Leaflets , Brochures , Pamphlets
• 15. Endomorph would mean :-=Fat , Round , Soft
• 16. The broad purpose of a meeting is to :- Inform , Persuade , Instruct
• 17. The most effective way of communication=Written
• 18. Lateral communication is between co-workers.=True
• 19. Visual aids are used to emphasize the most vital points of the presentation.=True
• 20. ________ normally consists of outward number and date of any previous correspondence.=Reference
• 21. It is the most convenient channel used by companies to increase sales revenue, reducing cost of selling and promote customer satisfaction :-Telecommunication
• 22. Advancing at the expense of others may hurt you in the long run.=True
• 23. What gives a sense of accomplishment?=Achievements
• 24. It makes communication easier :-Being friendly
• 25. Examples of environmental stress is ________.=humidity
• 26. One way communication informs the receiver whereas two way communication is an exchange of information.=True
• 27. Objectives of Communication are :- Information , Motivation , Education
• 28. Unjust assumptions are :- Misinterpretation of message
• 29. ________ can prompt people to find a better way of doing things.=stress
• 30. Parts of voice quality are :- Pitch , Speed , Volume
• 31. Management can function smoothly without Communication.=False
• 32. Elements of communication process are :- Channel , Decoding , Communicator
• 33. Vision is an idea about how your present should be.=False
• Inward address=Receivers address, Head Address=Senders Address
• Written Communication=Non- Direct communication
• Business letter=legal evidence
• Outward Number=Further reference
• 34. It is said that Indians are good Planners but bad ________.=
• Executors
• 35. ________ communication occurs when superiors intimate messages to subordinates.=Downward
• 36. Emotional problems arise when speaker uses ________ language.=Biased
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• Business Communication-4
• 1. Most of what we experience emotionally is a result of the way we=Think
• 2. Only ________ percent of worries are considered as cause of concern=8
• 3. Various kinds of disease caused from stress=Heartbeat increase , Slow digestion
• 4. Work hard=Not at the cost of family or health
• Stop taking on more work=To get rid of overload
• Deeper coviction=Stronger the person
• Body recognises the stressor and prepares to fight=Alarm stage
• 5. All kinds of stress can be avoided=False
• 6. The most valuable asset of a company is=People
• 7. Wisdom lies in=Accepting your mistakes , Apologise but do not demand from others , Think over the actions performed
• 8. A person tends to break another person's trust when=The person is inconsistent , His words and action do not match , He loses credibility
• 9. Relationships have to be mutually beneficial and healthy to both the parties.=true
• 10. There are two types of presentation=true
• 11. No visual aid should be kept on for too long=true
• 12. What is said to be the heart of a business letter?= Body of the Letter
• 13. Date is normally written in the ________ corner.=Right
• 14. The ________ is written as a formality in the body of the letter.=closing Paragraph
• 15. Memorandum differs from letter in=Memos are written in direct order than letters , In memos effect of words is not so important as letters
• 16. Advertising materials like leaflets,giveaways,labels are included in house journals.=False
• 17. A report is made after thorough enquiry.=True
• 18. Printing house journals maintain public relations within the organisation.=true
• 19. A common fallacy about manager is that he must be=Loud , Flambuoyant , Drinker
• 20. Verve=Leadership , Analyse , Vision , Positive enthusiasm
• 21. Mission must be tough but achievable and must be possible to tell when it has been achieved=true
• 22. It is an invitation to do something=vision
• 23. Often the desire to meet a need can fuel a=vision
• 24. Vision is the ability to see future in a=Imaginative way
• 25. Goals need to be=Planned , Evaluated , Identified
• 26. The areas which help you to develop a mindset are=Crystallize thinking , Develop sincere desire , Confidence
• 27. A goal which is not measurable increases motivation=False
• 28. Every moment you waste in pre-occupation is a moment you steal from=Productivity
• 29. A person tries to focus his time and energy on things that give him the maximum=Returns
• 30. Take care of ________ and the hours will take care of themselves=Minutes
• 31. Communication is the task of imparting ________=Information
• 32. A ________ communication establishes and builds lasting relationships between people=2way
• 33. The ________ context refers to the nature of relationship between the communication as well as who is present=Social
• 34. Following are the functions of Manager=Planning , Organising , Staffing
• 35. Physical noise=The external sounds that distract the comunicator
• Noise=One of the greatest sources of communication failure
• Relational Message=It indicates how sender and receiver feel about each other
• Motivation=and communication are two sides of the same coin
• 36. What are the movements which play an important role in conveying meaning without words ?=Gestures
• 37. Man is recognised by his= Behaviour
• 38. Resting your forearm on the table gives the impression of being=Distressed , Uninterested , Indifferent
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• Business Management-5
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• 1.Work hard=Not at the cost of family or health
• Stop taking on more work=To get rid of overload
• Deeper coviction=Stronger the person
• Body recognises the stressor and prepares to fight=Alarm stage
• 2. A person tends to break another person's trust when=The person is inconsistent , His words and action do not match , He loses credibility
• 3. The ________ is written as a formality in the body of the letter.=Closing Paragraph
• 4. Memorandum differs from letter in=Memos are written in direct order than letters , In memos effect of words is not so important as letters
• 5. Mission must be tough but achievable and must be possible to tell when it has been achieved=True
• 6. Poor eyes limit your deeds.=False
• 7. The areas which help you to develop a mindset are=Crystallize thinking , Develop sincere desire , Confidence
• 8. Communication is the task of imparting ________=Information
• 9. The ________ context refers to the nature of relationship between the communication as well as who is present=Social
• 10. Following are the functions of Manager=Planning , Organising , Staffing
• 11. Physical noise=The external sounds that distract the comunicator
• Noise=One of the greatest sources of communication failure
•  
• 12. Resting your forearm on the table gives the impression of being=Distressed , Uninterested , Indifferent
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• Business Communication-6
• 1. End part of presentation contains= Summary of the whole
• 2. Business Communication is always goal oriented=true
• 3. Feedback is immediate in busines organization=true
• 4. A head drawn too far backwards or stiffly held straight up indicates= Pride , Haughtiness
• 5. Getting rid of tasks which are=Non-essential
• To avoid unexpected delays=Planning
• 10 % of time is lost every year=Misplaced items
• Tasks to be given to others=Delegate
• 6. Communication is the art of transmitting=Information , Ideas , Atttitudes
• 7. The realisation of vision requires=Innovation
• 8. Message in a communication should be=brief
• 9. The ________ should indicate what is contained in a message in one glance itself.=subject
• 10. Physiological noise is in the form of=Hearing disorders , Illness
• 11. What is " Content message"?Information about topic under discussion
• 12. Brief eye contact means the person is=Nervous
• 13. The middle part of presentation contains=Main body is broken into points
• 14. If the eye contact is brief or we take our eyes off the person soon, it indicates
• 15. ________ are used to convey the key part of the message=Visual aids
• 16. Which of the following are physical barriers=Ignorance of media , Environmental stress , Subjective stress
• 17. The middle part of presentation contains=Illustrate the part with examples , Put a time limit on each point , Prioritize the time limits
• 18. The ________ enables the reader to know the objectives of the letter.=subject
• 19. The basic function of any business organisation is planning, organising, staffing, directing and controlling=true
• 20. Treat everyone as important and=Do not underestimate them , Understand them
• 21. A ________ posture shows rigidity in thought=stiff
• 22. What type of records are permanent for organisation?= Business letters
• 23. Many speakers write and learn entire speeches in ________ type of presentation=Memorize
• 24. ________ is the most remembered element in forming an impression of someone.=Eyecontact
• 25. People=asset of the company
• Credibility=Consistence
• Discussion=healthy and positive
• Argument=brings in negative feelings
• 26. Guides for the manager to analyse the problem and give response=Experience , Common sense
• 27. Question be adopted=True
• 28. "Communication is an exchange of facts,ideas,opinions,emotions by two or more persons." It is quoted by :=Newman and Summer
• 29. but everything to do with hope=true
• 30. The best way in a positive relationship is to admit when you are ________.=wrong
• 31. There will be confusion and discomfort if speech and gestures are properly coordinated=false
• 32. The complimentary close is to say=Good bye
• 33. Delegation is the special ability to recognise your own special abilities and limitations=false
• 34. One party is more than enough to have negotiation=false
• 35. Communication has come from Latin word________=Cimmins
• 36. The communication process begins with ________ who transmits the message=sender
• Business communication-7
• 1. The quality of our ________ with co-workers , seniors and subordinates is responsible for the success of any organisation.=Relationship
• 2. Without defined goals success is attainable=False
• 3. Direct memo-routine enquiries= Day to day routine work discussed , Covers the vital bit of information
• 4. The last thing one knows is what to put ________=First
• 5. All dreams have a ________=cost
• 6. It can't be used once it is lost=Time
• Opposite of procrastination is=To solve a problem without complete information
• Ways to prevent interruption=To put someone between you and the people
• Time management technique=To know and list priorities
• 7. Factors important to successful negotiation are=Trust/distrust between the parties , Each part to be communicated clearly between parties , Goals and interest of the parties
• 8. Positive service helps to build positive=Relationship
• 9. Man who tries to justify himself is________Defensive
• 10. The three step plans which will put our priorities into practice are=Evaluate , Eliminate , Estimate
• 11. We should learn to prevent stress from becoming________=strain
• 12. Elememts of communication process are=Channel , Decoding , Communicator
• 13. The different types of barriers that can come in the way of effective communication are=Physical , Cultural , Mechanical
• 14. WWW is an electronic brochure for an organisation.=true
• 15. Due to effective ________ the manager comes to know the hidden ability of his subordinates=Communication
• 16. The first steps to becoming a great manager are simply=Common sense
• 17. It is necessary for a letter to have a subject=true
• 18. The goal pyramid is made of six sections=false
• 19. Guides for the manager to analyse the problem and give response=Experience , Common sense
• 20. People who focus their attention on ________ rarely build positive lasting relationships.=Themselves
• 21. The most important function of the manager is=motivating
• 22. Report plays an important role as a vehicle of communication.=true
• 23. People belonging to different cultures send ot the same type of body signals=false
• 24. Visual aids are=Film slides , Pictures , Diagrams
• 25. Successful people realise the value of=Money
• 26. To complete work , one needs to start=Early
• 27. Motivation is :Encouraging
• 28. Turning your vision into reality is=Process
• Business Communication-8
• 1. House journals= It’s a private circulation in the organisation , It contains details regarding achievements of staff , It contains details about achievement of company's future projects etc
• 2. One of the most important characteristic of successful manager is that of=vision
• 3. Before starting any activity following must be thought in advance=Objectives , Alternatives , Costs involved
• 4. Argument means=Forcing your view point on others , Forceful attempt to change other's point of view
• 5. Inside address contains=Name,address,tel no of the receiver of the letter , The address which is put on the envelope
• 6. In order to realise new things one should=Be willing to do new things , Look for ideas , Be observant
• 7. ________ of the letter consists of main message.=Body
• 8. Memorandum=Memo
• Proposals=Invited
• Subject=Objective of letter
• Salutation=greeting
• Post Script=Post Scriptum
• 9. Physical movement of arms, legs etc are known as ________=Gestures
• 10. Telesales is generating and qualifying new leads for closure by another sales channel.=false
• 11. Printing of house journal responsibility generally lies with the= HRD
• 12. Goals force us to plan ahead=true
• 13. There is no perfect communication free of all barriers=true
• 14. The activities included in written communication are=Business Letters , Reports , Notices
• 15. In less literal terms Vision is the ability to=Read between the lines , See opportunity
• 16. These are the print material=Direct mailers , Catalogues , Folders
• 17. Goals help us to ________=Communicate
• 18. People who do not have dreams of their own will see your vision as=Impossibility
• 19. By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future=true
• 20. Working away from home makes it easier to focus on our job=true
• 21. The pattern of busines letter is called=Layout
• 22. The most important difference between two competitors dealing with the same product is the way they treat their=Employees
• 23. Successful people realise the value of=Time Management
• 24. In business organisations barriers arise because of is setup=true
• 25. The concept of achieving success begins with ________ mental attitude=positive
• 26. The largest single cost in most businesses is ________.=People
• 27. Which statement applies to a "Message" ?=The reply sent by the communicate
• 28. Which kind of attitude lets you see limitless opportunities around you?=Positive mental attitude , Determination to overcome failure
• Business Communication-9
• 1. Question Examples of salutations would be= Dear sir , Respected Sir
• 2. Encoded ideas take the shape of=message
• 3. The different kinds of formal communications are = Downwarda , Upward , Horizontal
• 4. The different kinds of listening are as follows = Discriminative listening , Evaluation listening , Emphatic
• 5. Normally in real world people are invited in the meeting=Because of status , Out of courtesy
• 6. The organizations procedures should be followed for=Formal meetings , Informal meetings , Structured meetings
• 7. A person without vision sees =what is immediate , what is convenient
• 8. Question Goals shift our emphasis from activity to =Output
• 9. The first step for setting goals is= Identify your vision , Develop statement of purpose , Evaluate plans
• 10. Question Short term goals helps you to reach the intermediate goals=true
• 11. Question People resist doing their work in the order of its importance =true
• 12. Question Sometimes one has to give up what is merely good in order to do what is best=true
• 13. If you desire to build relationships, care for people whom you come in contact with=true
• 14. The greatest disadvantage of this method of presentation is that the speaker may forget some important points.= Memorized presentations
• 15. These always boost the morale of the workers=Discussions , Training , Meeting
• 16. Business communication is=Interpersonal , Governed by norms and conventions , Has certain goals
• 17. Mechanical barriers in communication would include =Bad telephone connection , Whistling loudspeakers
• 18. Feedback= The reply sent by communicate
• 19. Social context= Refers to the way in which the nature of relationship between communication as well as who is present
• 20. No two persons possess accurately similar frames of mind=true
• 21. It is the explanation of how one task relates to another under downward communication. =job rationale
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• Messages flowing from subordinates to superiors are labeled as-= upward communication
• It consists of messages between members of an organization.= horizontal communication
• These communication networks can often deliver messages more quickly than official channels can= Informal communication
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• In this type of grapevine one person seeks out and tells everyone the information he or she has = gossip chain
• 22. Poor listening can be altered only through conscious effort=true
• 23. Customer service= technical Support technical Support
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• Print material =catalogues
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• House Journals= private circulation
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• Uninvited proposal =sales letter
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• Proposal =appeal or bids appeal or bids
• 24. All companies use printed memorandum stationary for processing memorandums=false
• 25. Facial Expression= Tone of our voice, wide eyes, raised eyebrows etc
• 26. Pointless meetings take place in obedience to the law of inertias =true
• 27. Values= A unifying code of practice which supports and enhances cooperation
• 28. The ________ should construct the message to be sent in a ________ manner
• #NAME?
• 29. Style refers to a set of ________ of an individual that gives ________ to the person.behavoirs,uniqueness
• 30. ________ gives one ________ consciousness.=Power,status
• 31. It is necessary to acquire the ability to sustain direct ________, if you want to be taken ________.=eye contact,seriously
• 32. ________ communication is necessary and effective where need for ________ is permanent, or if the topic requires detailed explanation.=written,
• 33. Once the ________ statements are established then you can try and communicate the ________.=mission,vision
• 34. ________ is a picture in your minds eye of the way things could or should be in the days ________=vision,ahead
• 35. Working towards the ________ of any ________ involves setting and achieving a series of goals.=accomplishment,vision
• 36. A vision to be ________ must become a ________ for the decisions and actions of your group.=worthy,principle
• Business Communication-10
• 1. Letter = Written
• Record= Kept
• Notice = Issued
• Written Communication= One – way process
• Website=World Wide Web
• 2. Various body movements supplement it=taking
• 3. Some of the functions of informal communication are=Supplementing , Contradicting , Confirming
• 4. When we cross our legs or fold our arms across our chest while we talk, would indicate that=Closing off communication
• 5. A head bent low depending on situation would mean= Modesty , Politeness , Diffidence
• 6. If a group decision is required in a meeting then the conclusion will be=groupt vote
• 7. The successful person is one who knows how to get what he wants=false
• 8. Some of the strategies to prevent stress from becoming distress are
• #NAME?
• 9. Everybody experiences stress sometime or the other=true
• 10. All types of people react similarly to stress=false
• 11. In the alarm stage your body repairs any damage caused by stress=false
• 12. In the resistance stage your body prepares for the stressor and prepares to fight or flight=false
• 13. Stress most often results from the way you think about the things you are doing and that are happening to you=true
• 14. This always makes communication harder not easier=angry
• 15. The beginning of the presentation would contain= Introductory remarks , Reason for presentation
• 16. The speaker need not explain the visual aid to the audience=false
• 17. Receiver= Person who notices and interprets the message
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• 18. The language used in the minutes should not be= In abbreviation , Technical
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• 19. Now a days ________ is always a ________ process involving transmission and reaction=Communication,two way
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• 20. Another advantage of ________ communication is the control it gives the ________.=face to face.speaker
• 21. ________ listener pays attention not only to the ________ meaning of the words but tries to probe the feeling and emotions of the speaker.=Emphatic,surface
• 22. ________ is the index of the ________=face,Heart
• 23. By invited it means that the awarding ________ announces to interested parties that it will make an award and it is soliciting ________.=Organisation,Proposal
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• 24. A ________ should dare to do what he has decided to do and do it with ________ and pride,=Manager,
• 25. You cannot ________ your dream and keep all your ________ open
• #NAME?
• 26. When you work in ________ of time, it builds momentum and you are able to accomplish more work in a ________ period of time.=blocks,shorter
• 27. In a relationship it is better to build bridges of ________ and not higher barriers of ________.=understanding,misunderstanding
• 28. The ________ of a person to achieve his goals and to carry out his vision is largely ________ on the people around him.=ability,dependent
• 29. Rivalry is one of the major reasons that discourage horizontal communication=true
• Business communication=11
• 1. Modern psychology personality mean=The dynamic organization with in the individual of those psycho-physical systems that determine his unique adjustment to his environment.
• 2. Accommodating style may prove useful when=
• Main training harmony and avoiding disruption is important in the situation
• 3. Compromising style refers to behaviours=At an intermediate level of cooperativeness
• Compromise achieves moderate but only=Partial satisfaction for each party
• Avoiding refers to=Unassertive and uncooperative behaviour
• Person uses avoiding style=To stay away from conflict
• A negotiation situation is one in which the individuals are=Committed to peaceful means of resolving their dispute.
• 4. Conflict=Disagreement
• Incompatible=Goals
• Intra personal=Within an individuals
• Inter personal=Between individuals
• Intra group=Among members
• 5. Individual resistance to change reflects personality traits of employees.=true
• 6. In change process employee participation should be avoided.=false
• 7. In the counter shock phase the defensive mechanism become=
• 8. Stress is non specific response of the body to=Simulation
• 9. The Key to deal with hyperstress his in good planning=true
• 10. A strange culture is better able to learn from it’s past.=true
• 11. Autocratic leader centralizes power=in theme
• 12. It is important for a manager to study the human behaviours within the context of an=Organisation
• 13. Leadership is one form of clominaxe in which the followers more or less willingly accept direction and control by anther person=true
• 14. Hawthorne studies points out the need for=Recognition
• 15. Perception includes all those ________ by which an ________ receives information about his environment=Processess,Individual
• 16. Employee’s initial ________ to the organization is determined largely by their individual ________=Commitment,Characteristic
• 17. Every organization is a ________ system because its members come from the ________.=Social,Society
• 18. Hygiene factors are ________ for ________=necessary ,Performance
• 19. ________ are forced to introduce change in response to ________ pressure.=Organisations,environmental
• 20. People fear ________ unemployment, reduced work hour, demotion, reduced change and reduced incentives and ________ change.=Technological,resist
• 21. Group members should have a=Comon objective,
• 22. Morale is static phenomenon=false
• 23. Good HR practices can enhance morale in the organization=true
• 24. Task oriented roles include=Seeking information or opinions
• 25. Cross- functional teams bring together the ________ and skills of people from ________ work areas.=Knowledge,Various
• 26. The same message received when you are angry or depressed is often interpreted differently when you are happy=true
• 27. Organizational objectives can be achieved by=Group work , Division of labour , Hierarchy of authority
• 28. OB applies=Psychological Knowledge gained about individuals and groups , Sociological knowledge in studying the effect of structure on individual behavior
• 29. In spite of many similarities, every person has=Different perception , Different quality of intelligence , Different ways of behavior
• 30. Small Rest Pauses=Refreshes a person psychologically , Refreshes a person physiologically , Increases output
• 31. Theories of leadership=Trait theory , Fiedler’s theory , Life cycle theory
• 32. For every change there are=Certain forces (some in favour of the change ) , Certain forces against the change , People who makes changes
• 33. Manager need to identify the discrepancies while deciding need for change=What is , What should be , Who and how to be done
• 34. Factors forming culture of an organization=Organizational rituals and ceremonies , Norms that are shared by the teams , Language commonly used by employees
• 35. Communication can be=vertical , horizontal , diagonal
• 36. ________ communication refers to communication between managers and workers located in ________ functional divisions=Diagonal,Different
• 37. Some behavioural symptoms of stress are=High blood pressure , Bowel irritation , Back ache
• 38. Alarm reaction=Initial , Shock phase , Resistance is lowered